Our Extra Warranty Cards offer better terms, VIP service, and a personal touch. Get premium coverage, hassle-free support, and dedicated assistance whenever you need it.
Enjoy Your Purchase with Peace of Mind at Qbrand
All of our products are carefully selected and inspected for defects before delivery. We offer only original products, and you are protected in accordance with European retail regulations.
Additional Assurance with the Qbrand Warranty Card:
In addition to any manufacturer warranty, our products come with the Qbrand warranty card for EU consumers. If any issues arise, you can immediately contact our customer service team, and we will work towards a solution.
If a defect covered by the warranty occurs, the product will be repaired or replaced free of charge, depending on the nature of the problem.
Your Warranty and Our Warranty:
- Each product is guaranteed against manufacturing defects, damage during shipping, and issues arising under normal use.
- In addition to our warranty, you can always claim any manufacturer warranty, especially if it offers you additional benefits such as an extended warranty period or different terms. Please refer to the manufacturer's terms and conditions for this.
- Our warranty complies with European legislation for registered retailers and does not affect your statutory rights as a consumer. Our warranty applies only within the European Union. For consumers outside the EU, the manufacturer's warranty and the applicable terms will apply.
- Your proof of purchase/receipt is your legal warranty. Our warranty card or the manufacturer's warranty card serves as proof of ownership and contains contact information. We recommend keeping both the purchase receipt and the warranty card in a safe place.
Warranty Procedure:
For warranty claims, please follow the instructions or contact details on the warranty card. You may contact Qbrand directly or the manufacturer.
Clearly describe the issue, possibly supported by video material. Then, include (a copy of) your proof of purchase and the warranty card in your communication.
We will then assist and advise you on the next steps.
If the warranty claim is approved, the product will be repaired or replaced, depending on the problem. Any consequential damages are not covered by the warranty.
Repairs will always be carried out by our contracted expert repairers or the manufacturer, with the remaining (manufacturer) warranty period preserved.
Our trusted repairers are typically authorized by the manufacturer to perform repairs, ensuring a quick resolution.
General Information:
The basis of our warranty is customer focus, mutual understanding, and trust.
A legitimate claim will be resolved without question, and we will cover any shipping costs involved.
In case of doubt, we kindly ask for your understanding and respect for both your and our rights and obligations according to EU consumer law. You can consult these laws at www.XXXXXXXXXXXXXXX.
Common Exclusions or Limitations on the Warranty:
- Exposure to Extreme Temperatures:
- Heat from direct sunlight, saunas, or other hot environments.
- Cold or low temperatures affecting the materials' performance.
- Damage from Incorrect Use:
- Using the product in a way it is not intended for, such as wearing a watch during extreme sports or overloading a handbag.
- Incorrect maintenance, such as not properly caring for materials or failing to maintain mechanical components regularly.
- Testing the flexibility of deformable materials (e.g., excessively bending watch straps, leading to breakage or damage).
- Water Damage:
- Damage caused by water contact if the product is not properly sealed or closed (e.g., an open crown on a watch or leather items not resistant to saltwater).
- Damage caused by incorrect use around or in water (e.g., a handbag left unprotected in the rain).
- Shocks or Impact:
- Damage from strong shocks, bumps, or falls.
- Breaks or distortions caused by collisions or physical impacts.
- Loss of Parts:
- Loss of small parts, such as stones in jewelry, buttons, or closures on bags, not caused by a manufacturing defect.
- Exposure to Magnetism:
- Loss of functionality or damage from exposure to strong magnets, which can disrupt the operation of mechanical watches.
- Scratch or Wear Damage:
- Scratches, dents, or wear to surfaces from normal use, such as scratches on a watch crystal, scuffs on leather handbags, or damage to jewelry from contact with hard surfaces.
- Discoloration or Fading of Materials:
- Loss of color or gloss due to exposure to sunlight, chemicals, sweat, or other external factors.
- Discoloration of leather, metal, or fabric, often caused by wearing the product in specific environments.
- Damage from Chemicals:
- Damage from exposure to cleaning agents, perfumes, lotions, or other chemicals that may affect the materials.
- Air pollution, smoking, or contact with harmful substances that may alter the appearance of luxury items.
- Damage from Self-Performed Repairs:
- Damage caused by attempting to repair the item without the help of a professional specialist or authorized dealer.
- Loss of warranty if the product is opened or modified, such as a watch with its back removed.
- Natural Wear of Leather or Fabric Materials:
- Deformation, shrinkage, cracking, or fading of leather items or fabric bags due to prolonged use.
- Damage from Animals or Pets:
- Damage caused by biting, scratching, or other actions of pets.
- Loss or Damage of Accessories:
- Loss of included accessories, such as extra watch straps or jewelry components, or damage caused by improper use of accessories.
- Use of Non-Official Accessories or Parts:
- Damage caused by using non-authorized parts, such as replacement watch bands or unofficial cleaning products.
- Damage from Normal Wear and Tear:
- Loss of functionality due to aging or wear of products that are used intensively (e.g., handbags showing signs of wear from daily use).
- Products Purchased from Unauthorized Dealers:
- Items purchased from unauthorized or third-party sellers (e.g., marketplaces or non-certified shops), where the warranty may be void.
